GDPR

GDPR Compliance Statement

Effective Date: March 16, 2025

At KittyGlow (operated by Solved Group Ltd), we are committed to protecting your personal data and ensuring transparency about how we process your information. This GDPR Compliance Statement explains our data handling practices, your rights under the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018, and the measures we take to safeguard your information.

1. Data Controller Information

Data Controller: Solved Group Ltd
Trading As: KittyGlow
Registered Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Contact Email: legal@kittyglow.com
Contact Phone: +44 7441 424430

2. Our Data Processing Principles

We process your personal data in accordance with the following principles:

  • Lawfulness, Fairness & Transparency: We collect and use your data only for specified, explicit, and legitimate purposes, ensuring that our processing is transparent and fair.
  • Purpose Limitation: Data is collected for defined, explicit purposes and not further processed in a manner incompatible with those purposes.
  • Data Minimisation: We only process data that is adequate, relevant, and limited to what is necessary.
  • Accuracy: We take reasonable steps to ensure that your data is accurate and up-to-date.
  • Storage Limitation: Your personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
  • Integrity & Confidentiality: We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, alteration, or disclosure.

3. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

  • Consent: Where you have provided explicit consent (e.g., subscribing to marketing communications).
  • Contractual Necessity: To fulfill our contractual obligations (e.g., processing orders, customer service).
  • Legal Obligation: To comply with applicable legal requirements.
  • Legitimate Interests: For our legitimate business interests such as improving our services, enhancing security, and marketing our products, provided these interests do not override your fundamental rights and freedoms.

4. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request access to the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data under certain circumstances.
  • Right to Restrict Processing: Request limitations on how we process your data.
  • Right to Data Portability: Request a copy of your data in a structured, commonly used format.
  • Right to Object: Object to our processing of your data, including for direct marketing purposes.
  • Right to Withdraw Consent: If processing is based on consent, you can withdraw your consent at any time without affecting the lawfulness of processing prior to your withdrawal.

To exercise any of these rights, please contact us at legal@kittyglow.com.

5. Data Security and Retention

Data Security

We implement appropriate technical and organizational measures to protect your data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

Data Retention

Your personal data is retained only as long as necessary to fulfill the purposes for which it was collected. When data is no longer needed, it will be securely deleted or anonymized.

6. International Data Transfers

Your data may be transferred to, and processed in, countries outside the UK or European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place (e.g., standard contractual clauses) to protect your data in line with GDPR requirements.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (including TikTok Pixel and other tracking cookies) to collect information about your interactions with our website. These technologies help us enhance your browsing experience, analyze site usage, and support our marketing efforts. Please refer to our Cookie Policy for more detailed information on how we use these technologies.

8. Changes to This GDPR Compliance Statement

We may update this GDPR Compliance Statement from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this statement periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this GDPR Compliance Statement or our data processing practices, please contact us using the details below:

Email: legal@kittyglow.com
Phone: +44 7441 424430
Address:
Solved Group Ltd
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom

By using our website and services, you acknowledge that you have read and understood this GDPR Compliance Statement and consent to our processing of your personal data in accordance with the terms stated herein.