Privacy Policy
Privacy Policy
Effective Date: Sun March 16, 2025
At KittyGlow (operated by Solved Group Ltd, “we”, “our”, “us”), your privacy is of paramount importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.kittyglow.com and use our services, including through TikTok and TikTok Shop UK. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
1. Who We Are
Company Name: Solved Group Ltd
Trading As: KittyGlow
Registered Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Contact Email: legal@kittyglow.com
Contact Phone: +44 7441 424430
2. Information We Collect
2.1. Personal Data You Provide
- Account & Order Information: Name, email address, mailing address, phone number, payment details, and other information provided when placing an order.
- Customer Service Communications: Any information you provide when contacting us via email, phone, or other means.
- Marketing & Newsletter Subscriptions: Email addresses and preferences when you sign up to receive our communications.
2.2. Automatically Collected Data
- Technical Information: IP address, browser type, device information, and operating system.
- Cookies & Tracking Technologies: We use cookies, web beacons, and similar tracking technologies (including the TikTok Pixel and other tracking cookies) to collect data about your usage of our site. This information helps us understand your preferences, improve our services, and tailor our marketing efforts.
- Usage Data: Information about how you interact with our website, such as pages visited, time spent, and referring URL.
2.3. Data from Third Parties
- Social Media Platforms: When you interact with our social media channels (including TikTok), we may receive additional information that is governed by the privacy policies of those platforms.
3. How We Use Your Information
We process your personal data for the following purposes:
- Order Fulfillment: Processing and delivering your orders, managing returns, and handling customer service inquiries.
- Improving Our Services: Analyzing usage data to enhance website performance and user experience.
- Marketing & Promotions: Sending newsletters, promotions, and personalized offers (subject to your consent where required by law).
- Advertising: Utilizing tracking cookies and pixels (e.g., TikTok Pixel) to measure and optimize advertising campaigns.
- Compliance & Legal Obligations: Ensuring compliance with applicable legal and regulatory requirements.
- Security & Fraud Prevention: Monitoring and protecting our systems and users from fraudulent or illegal activities.
4. Legal Basis for Processing
In accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR), we process your personal data based on:
- Consent: Where you have given explicit consent (e.g., for marketing communications).
- Contractual Necessity: Processing required for the fulfillment of a contract (e.g., processing orders).
- Legal Obligation: Processing necessary to comply with legal obligations.
- Legitimate Interests: Processing for our legitimate business interests, such as improving our services, marketing, and security, provided that such interests are not overridden by your rights and freedoms.
5. Cookies and Tracking Technologies
5.1. What Are Cookies?
Cookies are small data files stored on your device that help us enhance your browsing experience, analyze site usage, and support our advertising efforts.
5.2. How We Use Cookies and Similar Technologies
- Essential Cookies: Necessary for the operation of our website (e.g., session management, shopping cart functionality).
- Performance Cookies: Help us understand how you use our site and monitor its performance.
- Marketing & Advertising Cookies: Used to deliver personalized ads on platforms like TikTok and measure the effectiveness of our campaigns.
- Tracking Technologies: Our site incorporates tracking pixels (including TikTok Pixel) to collect data on user behavior across our site and other platforms.
5.3. Your Choices Regarding Cookies
Most web browsers allow you to control cookies through browser settings. However, please note that disabling cookies may affect the functionality of our website. For further details on how we use cookies, please refer to our Cookie Policy [if available].
6. Sharing Your Information
We may share your personal data with:
- Service Providers: Trusted third parties that provide IT, logistics, marketing, and payment processing services on our behalf.
- Advertising Partners: Third parties (including social media platforms like TikTok) to help us deliver personalized advertising.
- Legal & Regulatory Authorities: When required to comply with legal obligations, protect our rights, or respond to legal requests.
All data sharing is governed by strict contractual agreements to ensure that your personal data remains protected.
7. International Data Transfers
Your information may be transferred to and processed in countries outside of the UK and the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.
8. Your Rights
Under GDPR and the UK Data Protection Act, you have the right to:
- Access: Request copies of your personal data.
- Rectification: Request corrections to inaccurate or incomplete data.
- Erasure: Request deletion of your personal data under certain circumstances.
- Restrict Processing: Request the restriction of processing your data.
- Object: Object to the processing of your data based on legitimate interests or for direct marketing purposes.
- Data Portability: Request that your data be transferred to another organization in a structured, commonly used format.
- Withdraw Consent: Where processing is based on consent, you have the right to withdraw it at any time (this will not affect the lawfulness of processing before your withdrawal).
To exercise your rights, please contact us at legal@kittyglow.com.
9. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When no longer required, your data will be securely deleted or anonymized.
10. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet is entirely secure.
11. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe that we have collected data from a child without parental consent, please contact us immediately.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: legal@kittyglow.com
Phone: +44 7441 424430
Address:
Solved Group Ltd
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.