Terms of Service

Terms of Service

Effective Date: March 16, 2025.

Welcome to KittyGlow (operated by Solved Group Ltd). These Terms of Service ("Terms") govern your use of our website www.kittyglow.com and the services provided by our online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Introduction

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Solved Group Ltd, trading as KittyGlow ("we," "us," or "our"). They govern your access to and use of our website and services, including but not limited to product purchases, information, and other materials provided on our platform.

2. Acceptance of Terms

By using our website, placing orders, or otherwise accessing our services, you confirm that you have read, understood, and agree to these Terms, including any additional policies referenced herein or posted on our website. We reserve the right to modify these Terms at any time; changes will be posted on this page with an updated effective date. Your continued use of the website following the posting of changes constitutes your acceptance of those changes.

3. Eligibility

By using our services, you represent and warrant that:

  • You are at least 18 years old or have the consent of a parent or guardian if you are under 18.
  • You have the legal capacity to enter into a binding agreement.
  • You are not prohibited from using our website under applicable law.

4. Orders, Payment, and Chargebacks

4.1. Product Information

Our primary product is the Bikini Trimmer 2 in 1 for Women. Designed in the UK, Made in China. While we strive for accuracy in product descriptions, we do not warrant that such descriptions are error-free, complete, or current.

4.2. Order Acceptance

When you place an order through our website, you agree to provide current, complete, and accurate purchase and account information. All orders are subject to acceptance by us and product availability. We reserve the right to refuse or cancel any order for any reason at our sole discretion.

4.3. Payment and Chargebacks

Payment for orders must be made by an approved payment method at the time of purchase. By providing your payment details, you represent and warrant that you are authorized to use the payment method provided and that you authorize us to charge the applicable fees.
Chargeback & Dispute Clause:
In the event of any chargebacks or disputes initiated by your bank or credit card provider, you agree to resolve such disputes directly with us. We reserve the right to assess any applicable chargeback fees and to cancel your order if a chargeback is processed. Any disputes regarding payment shall be resolved solely at our discretion.

5. Shipping and Delivery

5.1. Shipping Details

Shipping details, including available methods, costs, and estimated delivery times, are provided during the checkout process and in our separate Shipping Policy. By placing an order, you agree to the shipping terms and conditions set forth therein.

5.2. Shipping Delays and Risk of Loss

While we strive to deliver products within the estimated timeframe, we shall not be liable for any delays in shipping or delivery caused by circumstances beyond our control, including but not limited to delays by third-party logistics providers, customs, or force majeure events. Risk of loss passes to you upon delivery to the shipping carrier, and you are responsible for ensuring that the shipping address provided is accurate.

6. Returns and Refunds

Our policies regarding returns, exchanges, and refunds are outlined in our Return & Refund Policy. Please review that policy carefully as it forms part of these Terms. We reserve the right to deny return or refund requests at our sole discretion if the product has been misused or damaged beyond normal wear and tear.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Solved Group Ltd or its licensors and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the content solely for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works without our express written consent.

8. User Conduct

You agree not to use our website to:

  • Violate any applicable law or regulation.
  • Infringe upon the rights of others.
  • Transmit any harmful or malicious code or data.
  • Engage in any conduct that could damage, disable, overburden, or impair our services.

Failure to comply with these terms may result in immediate termination of your access to the website, at our sole discretion.

9. Disclaimer of Warranties and Limitation of Liability

9.1. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. All risks associated with the use of our products and services are assumed by you.

9.2. Limitation of Liability

To the fullest extent permitted by applicable law, Solved Group Ltd, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses arising out of:

  • Your access to or use of, or inability to access or use, the website.
  • Any unauthorized access to or use of our servers and/or any personal information stored therein.
  • Any interruption or cessation of transmission to or from our website.
  • Any delays in shipping, product delivery, or order fulfillment.

10. Indemnification

You agree to indemnify, defend, and hold harmless Solved Group Ltd, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising out of or in connection with:

  • Your access to or use of our website.
  • Your violation of these Terms.
  • Your infringement of any rights of a third party.
  • Any disputes related to chargebacks, fraudulent transactions, or misuse of our services.

11. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including, but not limited to, natural disasters, acts of war, terrorism, labor disputes, or other events classified as force majeure. In such events, our obligations will be suspended for the duration of the force majeure event.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in the United Kingdom.

13. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not owned or controlled by us. We assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Your use of any third-party websites is at your own risk and subject to the terms and conditions of those websites.

14. Termination

We reserve the right to suspend or terminate your access to our website at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users or our business interests. Termination of access does not relieve you of any obligations incurred prior to such termination.

15. General Provisions

  • Entire Agreement: These Terms, along with any policies or guidelines referenced herein, constitute the entire agreement between you and Solved Group Ltd regarding your use of our website.
  • Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.
  • Waiver: Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights.
  • Modifications: We reserve the right to modify or update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically.
  • Contact Information: For any questions or concerns regarding these Terms, please contact us at:
    • Email: legal@kittyglow.com
    • Phone: +44 7441 424430
    • Address: Solved Group Ltd, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, including all additional clauses designed to protect our business interests.